Frequently Asked Questions

Below is a range of questions often asked by our customers, which we hope you will find useful.  If your question is not addressed here, then please do not hesitate to contact us - we will do our best to help!

Why don't your bird boxes have windows like some other companies have?

Our boxes are made primarily for the comfort and benefit for the nesting birds - replicating their nesting locations in the wild, i.e. tree holes (without windows!).  The only reason to add windows is to improve the quality of light for the cameras and this extra light may well deter the birds from nesting.

How long will it take from order to delivery?

We aim to produce and send your bird box as soon as possible, usually within 7 working days.  At times of high demand your order may take up to 14 days.  If the order is a gift or is urgent then please tell us and we will do our best to accommodate you.

How long will it take for a bird to use my box?

A tricky question as you can't force a bird to nest!  A bird may well use your box in the first nesting season, but nobody can offer a guarantee when and where birds will nest!

Where should I site my new bird box?

You should site your new bird box  between two and four metres from the ground on a suitable building or tree.  Boxes should be securely fitted on a north to south-east facing aspect to avoid harsh sunlight and inclement weather.  Boxes placed under the eaves of houses or outbuildings will attract house sparrows.

Do I need to clean my bird box?

We suggest cleaning your bird box out after each season's use, typically anytime after August.  Remove the roof of your bird box, dispose of any unhatched eggs and remove the nest, as it will harbour bacteria, which could affect the following year's young.  Carefully clean the box with boiling water, taking care to avoid contact with camera.  Allow the box to thoroughly dry before reattaching the roof and fixing back in place.

What is the quality of the picture and sound like?

The picture and sound of our bird boxes are the highest quality, giving crisp, clear images of the nest box.  The cameras have an automatic switch-over at night time, when they will give clear, infra-red images inside the box, allowing you to watch and hear birds in their natural environment twenty-four hours a day!  You could even leave your DVD or video recorder taping overnight to see how the birds behave while you sleep!

Will I have to have external power to run the bird boxes?

No, the bird boxes are fitted with a 20 metre cable as a minimum (40 metres for some), the end of which has three leads - one power lead, and a two-pin AV lead, which plugs into most televisions, DVD / Video recorders. 

I want to watch the bird box / bird feeder on my PC / Mac - is this possible?

Yes!  You will need to purchase a Computer Capture Lead - we have one for a Mac and one for a Windows based PC / Laptop.  The Computer Capture Lead comes with software to enable you to record / edit / share / take stills from the bird box / feeder.

How much does p&p cost?

Please see our p&p page as prices vary.

What if I'm unhappy with my product?

Please see our Returns Policy.

What if my product is faulty?

Then we will replace the item.  Please see our Refund Policy.

UK Registered Limited Company: 06998724 established 2007